FAQs
FAQs
Why should we hire interpreters from Arriva Translations?
We have a dedicated calendar department, which means that each time you send an email or pick up the phone, you’re not waiting around for answers. We take all the work of keeping track of the process off your shoulders. It doesn’t make sense for you to add to your work when you can have a professional team doing it for you!
Is my interpreter going to be certified?
Each of our interpreters must get the appropriate certification for the language they speak and the industry/specialization they serve, as demanded by state law. So the answer is yes, most definitely. We have higher expectations for accuracy, professional conduct, and taking good care of everyone involved than general industry standards.
What languages do you interpret or translate?
All the languages you require. You tell us the language, and we’ll find you an interpreter who’s certified in that language. As of 2020, our most common requests are for Spanish, and our most unusual are for small indigenous village languages spoken in remote areas of countries such as Mexico.
What kind of criteria helps you choose Arriva interpreters?
When an interpreter seems to be “always” available, we double check their record. Having been in this industry for a long time, we have a database with notes on each interpreter that we keep up to date, so we can track their overall history of customer satisfaction, as well as their certifications, experience, and any special notes.
Is my interpreter going to be on time?
Having your interpreter show up late is a real problem. When they show up late, it’s costing you money. We require our interpreters to show up fifteen minutes early, and check in with us when they arrive, so you don’t have to worry (and they follow these same guidelines for remote work).
How do I know that the translation will be accurate, and is it guaranteed?
We use vetted, skilled, certified translators, so yes, we do guarantee accuracy. In highly technical medical instances, we do reverse translation. As some aspects of translation can be very subjective, our interpreters will work with you to get the most authenticity and accuracy possible.
From a court reporting perspective, what is the most important aspect of working with an interpreter?
From being both a court reporter AND a court reporting firm owner, I know what’s most important to you and most vital in this industry – having a well-vetted and experienced interpreter. For example, many people think that Spanish interpreters are a dime a dozen in Southern California, and it should be very easy to get one anytime you need one. But we know that the truth is that GOOD Spanish interpreters are hard to find because they are needed so often and they are always booked ahead, in demand.
Do you offer services outside of California?
We do! We cover the United States and Mexico.
Are there going to be any surprises or add-on fees when I get my bill?
Nobody likes this kind of surprise. All fees are presented up front, before the job ever happens. If we didn’t talk about the fee in your original contract, we don’t bill for it.
What factors determine the translation quote I receive?
The length of the job, the language required, any highly technical or specialized terminology, turnaround time, certifications required, and editable formatting. In essence, the quote is determined by the degree of time and difficulty.
What forms of payment do you accept?
All major forms of credit cards, checks and direct deposit.
What happens if I need to cancel an assignment?
Our interpreters require a 24-hour cancellation notice. So long as you let us know in advance, we’re fine with cancelling the assignment.
Are all of your interpreters following the recommended Covid-19 safety guidelines?
In cases where in-person participation is necessary, our interpreters are required to follow all recommended Covid-19 safety guidelines, such as masks, hand washing, and distancing. Because we need to protect our interpreters and our clients, we make sure that everyone involved follows these practices.
Can your interpreters do remote work?
All of our interpreters are trained and experienced in the remote meeting platforms preferred by legal professionals.
Are your interpreters willing and able to help witnesses or legal professionals understand how to use platforms such Zoom, Court Call, or Blue Jeans?
Our interpreters are willing to help others – including witnesses- get on (and use) a remote service meeting app.
“Working with Arriva Translations is an absolute pleasure! They truly set the standard when it comes to professionalism and excellence in this industry. I love working with them because I never have to worry about any “hiccups” along the way-they’ve always handled everything flawlessly. I hope to continue working with them for years to come.”
Priscilla Hidalgo – Court Certified Spanish Interpreter
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Testimonials
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“My experience with Arriva Translations has been like with no other agencies in terms of providing positive support, great communication and prompt payment to the interpreters. Throughout my several years of business relationship with them, I have truly been impressed with their professionalism and loyalty, for which I feel dedicated to return the same by way of better servicing their dear clientele.”
Aeryong Chi Kim
Certified Court InterpreterAeryong Chi Kim,
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“It is a pleasure to work with Arriva Translations, a very professional agency with great integrity. Kylia is an exceptional asset and is very proactive and attentive. As an interpreter, I feel valued, respected and appreciated. In addition, I can always depend on Arriva Translations’ timely payments!”
Anahita Ghafourpour
Court Certified Spanish/English InterpreterAnahita Ghafourpour,
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”Working with Arriva Translations has been an outstanding experience, and we look forward to continuing to partner with them for our client needs. Vicky and her staff are very professional, and we are confident they can handle all of our requests.”
Cathy Chu, Partner
The Sullivan Group of Court ReportersCathy Chu,
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“Victoria Canedy and her professional staff always go above and beyond to provide their clients with great customer service. They are reliable and accessible day or night, readily available to schedule and arrange translators and interpreters for depositions, meetings, and hearings, regardless of location. Arriva’s expert interpreters are fluent in their languages, always prepared, arrive early, and are courteous to all parties. I highly recommend Arriva for all of your interpreting and translation services.”
Cornelia J. Baker, President
Cornelia Inc.Cornelia J Baker,
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“Victoria’s professionalism and care for her clients permeates everything she does. It’s wonderful to have her as a referral resource for my clients in industries like insurance, where translation is extremely vital.”
Darren Cecil, President
Enrich SalesDarren Cecil,
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“We love partnering with Arriva! They take care of us by communicating every step of the way. When scheduling with them, we are confident that Arriva is sending a quality and well-qualified interpreter to our jobs all across the nation. Victoria and her staff pay close attention to all aspects of the job so we don’t have to. They are amazing!”
Erika Vinyard
Jilio-Ryan Court ReportersErika Vinyard,
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“I have been working with Arriva Translations and Vicky Canedy since 2007. This agency has always been respectful of interpreters; they have never quibbled over rates and have never made me feel as if I have to compete for jobs by lowering my rates and standards. This shows me that they value the work I do and are not only looking to increase their profits by quoting clients a high price, but then paying the interpreter a low rate. Many agencies do that, thereby creating an unhealthy reputation for themselves, as well as a strained relationship with the interpreter. I’m very appreciative of, and grateful for, the collaboration I have with Arriva Translations.”
Golrokh (Goli) Khatibloo
Certified Court Farsi (Persian) InterpreterGolrokh Khatibloo,
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”As the founder and managing partner of a 15 attorney law firm with four offices in California, and having personally practiced both civil litigation and Workers’ Compensation claims defense for over 30 years, I have worked with dozens of interpreting services and hundreds of interpreters in deposition and trial settings. Having that background, I feel qualified to proffer the opinion that the service provided by Arriva Translations is of the highest quality. Victoria Canedy and her team are committed to excellence and have the skills to reach that standard. As the practice of law now requires attorneys to communicate with clients and witnesses who speak a myriad of languages, Arriva provides an essential service. You can rely upon Arriva to find you a qualified interpreter without hassle and at the most competitive rates available.”
Heywood Friedman
Law Offices of Friedman & BartoumianHeywood Friedman,
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“Some translation services act like vendors and the elite few are truly a partner in achieving your goals like Arriva Translations. With Victoria leading Arriva, it is no surprise that their focus is on building a long term relationship as she truly cares for her clients and her translation team. If you want a partner who you know is reliable, understands your needs, and will exceed expectations then work with Victoria and Arriva Translations.”
Jen Hamilton
Nationally recognized trainer and career coach as quoted on NBC, CBS, ABC, and Fox Co-Author of the book “Cultivating Culture”Jen Hamilton,
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“Having Arriva as a part of our team is wonderful! When a job is sent over to them we can relax and trust that they are taking the time and care to communicate with our clients and provide language solutions for all their needs. We have had nothing but great experiences working with the Arriva team!”
Margie Melendez
Peterson ReportingMargie Melendez,
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“Arriva Translations has always been able to get coverage, even on those last-minute depositions. The interpreters they provide us with are experienced, reliable and a pleasure to work with, as well as your office staff. I know that when we schedule with Arriva, they will take good care of us and our clients, and I will always get a licensed translator, who is always on time. Thank you Arriva!!”
Maria Crilly – Owner
Global Access Litigation ServicesMaria Crilly,
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“Victoria is a very caring person and is genuinely interested in her client’s needs. Her positive energy and professionalism, exudes throughout her team and within her company. She has always been available to me on short notices as well. Her team is great with communication, they go above and beyond their duties.
I truly enjoy working with Arriva Translations.”
Melinda Sanchez
ISGMelinda Sanchez,
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”Arriva saves the day! In pro bono and billable legal cases, Victoria and the Arriva Team have responded quickly, accurately, and with utmost professional care in translating foreign documents. Arriva also was available on short notice to certify documents that were “informally” translated so our filings would pass scrutiny by the immigration court. What a relief! I love Arriva’s awareness of the different cultures attached to the languages they speak, and their support for the San Diego Legal Secretaries Association to understand the business needs of legal staff.”
Rose Sheehan
Legal Secretary SupervisorRose Sheehan,
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”Victoria and her team take pride in what they do. We never need to worry when it comes to working with Arriva, the service we receive is exceptional. Professional from beginning to end. I am confident my staff is getting the answers they need – and they can get those answers as quickly as they need them. Our jobs need to go forward, and Victoria and Arriva help to make sure that happens, even in urgent situations that occur after hours. Arriva is incredibly responsive, and that’s why we can count on them.”
Stacey Mayer – Director of Operations
AdvancedONE LegalStacey Mayer,
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“I enjoy very much working for Arriva Translations. Excellent support and customer service, I appreciate very much the degree to which they maintain their professionalism and dedication.”
Violeta Tidwell
Certified Court InterpreterVioleta Tidwell,